Air Freight Coordinator Summary:
Coordination of air freight for export; support general office operations whenever needed. Essential Duties and Responsibilities include but are not limited to the following:
• Inventory control and export coordination of air freight shipments
• Documentation preparation and presentation to U.S. Customs
• Respond to phone, e-mail, or faxed rate or booking requests from clients, agents or outside sales
representatives.
• Handle quotes and bookings for consignee routed cargo as requested by our agents or USA shippers.
• Coordinate pickups and provide timely quotes for inland as well as airfreight costs that are available in
our system.
• Obtaining estimated costs for unusual cargo such as oversize, dangerous goods and perishables.
• Follow up on cargo arrival for pending inland arrangements.
• Assist in any service requests from customers or agents as required by the line managers in the Air
Freight Department.
Be able to work under minimal supervision.
To perform the job successfully, an individual should demonstrate the following competencies:
• Manages difficult customer situations.
• Responds promptly to customer needs.
• Solicits customer feedback to improve service.
• Responds to requests for service and assistance professionally.
• Speaks clearly and persuasively in positive or negative situations.
• Listens and gets clarification.
• Responds well to questions.
• Writes clearly and informatively.
• Presents numerical data effectively.
• Able to read and interpret written information.
• Balances team and individual responsibilities effectively.
• Gives and welcomes feedback.
• Contributes to building a positive team spirit.
• Follows policies and procedures.
• Completes administrative tasks correctly and on time.
• Supports organization's goals and values.
• Other competencies may be required according to assignments.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Prior Industry Experience preferred.
Ability to read, analyze, and interpret general industry documentation/communications.
Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.
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