Job Description

We are seeking Jira and Confluence Administrator who will work closely with Business Analysts, Data Management/Analytics, Integration Developers, and the Superuser community for company's Atlassian ecosystem, focusing on Jira and Confluence. This person is considered the technical subject matter expert for the Atlassian platform and related add-ons and ancillary systems. They perform complex tasks such as integrations, reporting, and developing workflows to support new business requirements and serve as the designer for the best configuration and implementation of new functionality. They are also responsible for developing the strategic ecosystem roadmap while ensuring the ongoing integrity of operations. Responsibilities: Performs IT functions such as design, evaluation, testing, debugging, implementation and integration of application programs supporting company's Atlassian suite and related processes and operations. Manage projects to enhance and improve our Atlassian tools, as prioritized by company's business partners. For example, creating advanced automation based upon business needs. Analyzes, acquires, installs, modifies and supports add-ons for the Atlassian ecosystem Serves as Atlassian technical expert, performing complex tasks such as integrations, reporting, developing workflows, and ensuring system integrity Technical lead for the implementation of new functionality and modules, upgrades and patches Develops the strategic roadmap and synchronizes with related enterprise portfolio ecosystems Troubleshoots incidents or issues to identify root cause, fix issues, and mitigate future risks As an expert on the Atlassian ecosystem, stays up to date on releases and functionality to help company utilize the latest features to align the technical roadmap to the business needs Manages the vendor and contractor relationships for the various products within the Atlassian ecosystem Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to Proactively communicates and leads the key relationships among business stakeholders related to Jira and Confluence Manages their individual work within Agile practices, allowing visibility to team and business stakeholders for progress and timelines. Assists with major projects such as migration to Atlassian Cloud. Experience and knowledge: Minimum 8+ years of experience in technical application analysis with 5+ years specifically with Jira, Confluence Experience with Jira Data Center, Confluence Data Center, Jira Cloud, and Confluence Cloud. Experience with migration from Data Center to Cloud is a plus. Typically requires a bachelor's degree in Business, Information Technology, or Computer Science Experience setting up and managing Jira Service Management is a plus. Expert proficiency with Office productivity tools such as PowerPoint, Visio, Word, Excel and Outlook Advanced knowledge of Atlassian applications and certification course work a plus Ability to effectively work with business Superusers, IT business analysts and project managers to ensure consistency with strategic direction Understanding of change management principles associated with new technology implementations Familiarity and experience working in an Agile environment Understanding of project management principles Excellent verbal, written and interpersonal skills Self-starter with proven ability to deliver results LanceSoft

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