THIS JOB IS FULL TIME ONSITE IN OUR SOUTHAMPTON, NY LOCATION.
Function: Responsible for profitably selling and promoting lighting products to existing and potential customers while identifying new opportunities in the marketplace. This role involves working in a lighting showroom, attending trade shows, and maintaining expertise in lighting solutions.
Duties and Responsibilities
· Provide expert guidance on lighting solutions, including fixture selection, energy efficiency, and smart lighting technologies.
· Seeks prospective business opportunities with new and existing customers.
· Strengthens existing customer relationships and identifies potential for account growth.
· Resolve customer inquiries and complaints, offering tailored solutions that meet their lighting needs.
· Maintain a strong knowledge of lighting fixtures, bulbs, smart lighting, and energy-efficient solutions.
· Coordinates customer returns and exchanges and completes proper documentation according to the company's policies.
· Attend supplier/manufacturer training sessions, trade shows, and networking events occasionally outside regular business hours.
· Follow up on all quotations, existing orders, manage calling queues, and maintain bid follow-up queues to ensure customer satisfaction.
· Provide the Lighting Manager with daily updates on customer interactions, inquiries, and sales activities.
· Performs other related duties as needed to support business growth and customer satisfaction.
Qualifications:
· Excellent interpersonal and written communication skills.
· Strong customer service orientation with the ability to build and maintain relationships.
· Strong computer skills, including business application software, ERP system, web browsers, internet search engines, email and Microsoft Office suite.
· Ability to perform basic mathematical calculations related to pricing and discounts.
· Strong time management and organization skills with the ability to handle multiple priorities.
· Ability to work independently with minimal supervision.
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