EKPC is a leading cooperative dedicated to providing reliable, affordable, and sustainable energy solutions to the East Kentucky region. As a community-focused organization, we value innovation, excellence, and commitment to service in delivering power to our members. Job Overview: As a Live Chat Operator at EKPC, you will be a vital part of our customer engagement team, ensuring prompt and effective communication with our members. Your primary responsibilities include: Real-Time Member Interaction: Engage with members via live chat to address inquiries, provide information, and offer support on a wide range of topics related to our services. Technical Assistance: Provide immediate assistance for technical issues, guiding members through troubleshooting steps and ensuring a positive resolution. Information Delivery: Deliver accurate and up-to-date information regarding EKPC's services, programs, and energy-related initiatives. Problem Resolution: Efficiently resolve member issues within the live chat platform, escalating as needed, and ensuring seamless communication handovers if required. Documentation: Maintain detailed and accurate records of member interactions and resolutions within the live chat system. Member Education: Educate members on energy-saving practices, billing processes, and available resources through the live chat platform. Collaboration: Collaborate with cross-functional teams to continuously improve live chat processes, enhance member experience, and contribute to a positive work environment. Requirements: High school diploma or equivalent; additional education is a plus. Proven experience as a live chat operator or in a customer service role. Excellent written communication skills with the ability to convey technical information clearly. Familiarity with live chat systems and proficiency in multitasking during real-time interactions. Strong problem-solving skills and ability to adapt to a fast-paced environment. Commitment to delivering exceptional customer service. Join EKPC and become a key player in providing immediate and effective support to our members. Apply your communication skills and dedication to customer satisfaction in contributing to the energy solutions of East Kentucky.
**Please note that we are required to hire US citizens given the nature of our work. We have a strong preference for individuals who are already located in the Indianapolis area.** The Process Engineer is responsible for creating, documenting, developing, and implementing...
...Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: Tuition paid upfront at network schools Free lunch Free parking Free theme park admission and much more! Responsible for providing exceptional guest service while...
...Registered Nurse Onc Med Sug at Intermountain Health summary: The Registered Nurse (RN) provides high-quality patient care through assessment, planning, implementation, and evaluation of nursing practices. Utilizing technology and evidence-based methods, the RN coordinates...
Job Opportunities Epic Travel Staffing is hiring a Travel - LPN - Behavioral Health Shift: Days / 7a-3p, 8x5, 40hrs per week Length: 13 weeks... ...experience highly preferred, administrative work, other nursing tasks including assisting with refill requests, responding...
...Required Skills & Experience -7-10 years of experience as a Civil/Structural Engineer -Civil/Structural Engineering Degree -Experience managing multiple small-cap/maintenance projects on an existing site -Field experience -STAAD pro, RISA -Industry experience...