Job Description

Job Summary:

The General Manager is responsible for overseeing the day-to-day operations of the bar, ensuring that guests receive high-quality service and that the bar operates efficiently and profitably. This includes managing staff, scheduling, inventory, building relationships with vendors, customer satisfaction, and ensuring adherence to health and safety regulations. The General Manager plays a key role in creating a welcoming atmosphere, driving sales, and maintaining a smooth and consistent workflow in the bar area. Additionally, the General Manager will work to engage with the local community, foster existing, positive relationships and creating new ones. The General Manager will keep the businesses status as a valued local establishment and work diligently to keep that status and perception in the community. A key responsibility will also include curating and booking live music on Saturday nights and special events/holidays. The General Manger will also keep the existing weekly entertainment line-up running smooth, making changes as needed to always enhance the guests experience while keeping the business profitable. The General Manager will work alongside the Assistant GM and the AAM, sharing duties, responsibilities and working as a cohesive team for the greater good of the business and its consistent goal of being the premier entertainment venue in Dunedin, Florida.

Qualifications:

• Proven experience as a General Manager, bar manager or similar role in the hospitality industry.
• Strong leadership skills and the ability to manage and motivate a team.
• Excellent communication and customer service skills.
• In-depth knowledge of beverages, bar equipment, and industry trends.
• Ability to manage inventory and perform financial analysis.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Knowledge of health and safety regulations, including alcohol licensing laws.
• Ability to work flexible hours, including nights, weekends, and holidays. Including the availability to work every Friday and Saturday night, closing the bar with the closing staff.
• Passion for community engagement and local initiatives.
• Experience in booking and managing live entertainment is preferred.

Key Responsibilities:

• Staff Management: 
• Supervise bar staff to ensure excellent service standards, recruiting and training new staff, as needed.
• Create weekly staff schedules, one week in advance, ensuring sufficient staffing levels during peak hours and during holidays and special events.
• Motivate and lead the team, maintaining a positive and productive work environment.
• Lead staff meetings, conduct quarterly pour testing/training, schedule/attend responsible vendor training meetings.
• Attend monthly Manager Meetings with Owners, AGM, AAM and Social Media staff.
• Customer Service:
• Ensure guests receive prompt, friendly, and professional service at all times.
• Resolve and de-escalating customer complaints or concerns in a timely and effective manner.
• Monitor customer satisfaction and adjust services as needed to enhance the guest experience.
• Operations Management:
• Oversee the daily operations of the bar, ensuring smooth service and efficient workflow.
• Monitor the cleanliness and organization of the bar area, ensuring a high standard of hygiene.
• Manage the inventory of alcoholic beverages, mixers, garnishes, and other supplies, ensuring stock levels are maintained.
• Place orders for new stock and handle deliveries efficiently. This includes, but is not limited to: Checking in deliveries and helping move beer and liquor stock to the liquor room or the walk-in cooler. 
• Financial Management:
• Monitor and manage the bar's financial performance, including budgeting, cost control, and increasing profitability.
• Track sales and develop strategies to meet or exceed sales goals.
• Ensure that cash handling and bar financial transactions are accurately processed.
• Health and Safety Compliance:
• Ensure the bar complies with all local laws and regulations regarding alcohol service, including age verification and licensing laws.
• Maintain health and safety standards by ensuring proper handling of food, beverages, and cleaning chemicals.
• Conduct regular checks to ensure the safety of guests and staff.
• Marketing & Promotions:
• Develop and implement promotional strategies to attract new customers and retain regular guests.
• Work alongside social media staff to ensure promotions are being executed and each event, performer and/or musical guest is being properly represented. 
• Coordinate special events, happy hours, and themed nights to boost sales and create a lively atmosphere.
• Lead decorating meetings and decorate for each holiday, ensuring decorations are promptly removed immediately following the holiday/event.
• Community Involvement:
• Maintain the positive relationships with our neighbors, the downtown businesses, local organizations, charities, and businesses outside of the downtown core.
• Plan and host community events or charity fundraisers to create a strong local presence and foster goodwill.
• Promote the bar as a hub for local culture by collaborating with nearby businesses and community groups.
• Represent the bar at local events, helping to build the bar’s reputation within the community.
• Keeping a positive and healthy relationship with local law enforcement.
• Live Music and Entertainment:
• Hire and schedule live music acts and other entertainment to enhance the bar experience.
• Maintain the relationship with our in-house DJ and his company, keeping the music staff updated and on point on performance days.
• Manage relationships with local performers and booking agents to bring fresh talent to the venue.
• Coordinate entertainment logistics with our in-house DJ, including sound equipment, performance schedules, and setup.
• Coordinate lighting logistics and equipment with our in-house DJ, keeping machinery and programs running smoothly.
• Promote live music and entertainment events to drive customer engagement and increase foot traffic.
• Reporting:
• Maintain accurate records of inventory and expenses.
• Prepare regular reports for management on bar performance, inventory, and staffing.
• Maintenance:
• Have the ability and proactive nature to maintain and repair small issues as they arisen and notifying handyman or licensed repairman of issues that directly effect the business. 
• Lead cleaning meetings and be willing to get dirty with the staff to deep clean all areas of the business quarterly. 
• Maintain and tend to potted plants on the back patio, trimming, replacing, transplanting or repotting as necessary.
• Hurricane Preparation:
• Organize staff to come in when a threat is imminent and prepare the business for inclement weather.
• Includes, but not limited to: Moving patio furniture inside, clearing out inventory in back hallway and moving inside, etc. 
• Downtown Special Events:
• Schedule and organize: Staff, Inventory and Specials.
• Schedule security & bar prepare bar layout and design for the event. 
• Events include, but are not limited to: St. Patrick’s Day, Mardi Gras, Dunedin Wines the Blues, etc. 
• Direct and participate in set-up and break-down of events. 

Physical Requirements:

• Ability to stand for long periods of time and lift heavy objects (e.g., kegs, boxes of supplies).
• Comfortable working in a loud and sometimes high-stress environment.

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