Job Description

Location: Miami Lakes, FL, US, 33016 Company: Popular Workplace Type: Hybrid Senior Product Manager Popular is committed to developing and providing growth opportunities for our employees. To foster our commitment, we continually strive to expand our internal mobility options. We invite you to take a look at the following opportunity: Full Time General Description As a Sr. Product Manager within Digital Banking, you are responsible for the end-of-the-end product development cycle and are passionate about delivering customer centric solutions and experiences. You will set the long-term vision and product line level strategy, have strong product development and process design skills and excel in both strategy development and execution. You will lead and mentor junior product team members. Essential Duties and Responsibilities Own and articulate product line vision, aligning stakeholders ensuring everyone understands the vision and the strategy. Influence and collaborate with business stakeholders and a cross-functional team(s) to define the strategy and build a complete product roadmap, making sure the sequence is aligned with company goals and brings value to customers. Partner with the research team to understand customer behaviors, sentiments and attitudes towards our products and design experiences that will enhance customer satisfaction. Conduct market research to proactively identify product feature opportunities, close competitive gaps, and understand competitive trends to inform the product roadmap. Essential Duties and Responsibilities (cont.) Build business cases for new value propositions, as well as enhancements to existing value propositions, based on customer needs and competitive landscape. Responsible for analyzing business value, including feasibility and viability assessments. Define, measure, and provide visibility of product metrics , including performance, adoption, usability profitability while emphasizing achievement of OKRs. Evaluate risks to plan and delivery and leverage data to identify mitigations to make informed choices. Manage and mentor a small team to help mature our product management practice. Education Bachelor's Degree in Business Administration, Computer Engineering, Computer Science, Information Systems or related fields. Experience Five+ (5) years of combined experience in Fraud and/or Security product management and designing compelling front-to-back customer experiences within the financial services industry. Certifications / Licenses No certifications or license needed. Knowledge, Skills and Abilities Strong technical acumen: ability to put yourself in the shoes of customers, have a grasp of user experience and design with customers, business, and operations teams in mind. Robust with numbers, can ground your thinking in analysis, use data / key metrics to identify opportunities, deliver insights, test theories, and make data-driven recommendations to drive revenue growth and improve customer experience. Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills in English. Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Knowledge, Skills and Abilities (cont.) Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions. Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Computer and Technological Skills: Proficient in MS Office 365. Experience with platforms, databases, servers, design, and programming tools. Region Locations Puerto Rico, Florida, or North Carolina. Work Schedule Hybrid or Remote Values Passion for People Succeed Together Own Every Moment Build the Future Additional Requirements Base Salary & Benefits Our base salary for this position located in [[Country]] generally ranges between [[SalaryMin]] and [[SalaryMax]] annually, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits. Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary. ABOUT US Popular is Puerto Rico’s leading financial institution and has been evolving since it was founded over a century ago. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate and reach for the right solutions. We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com . This email inbox is monitored for such types of requests only . All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. #J-18808-Ljbffr Popular

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