Job Description

Salary: $70,000 - $73,000 What makes FLIK click What makes FLIK click? Our people. The decisions, actions, and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value, and recognize their contributions. We keep our people renewed, excited, and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish. Job Summary The Housekeeping Manager at Kellogg Conference Hotel plays a crucial role in maintaining the cleanliness, organization, and efficiency of hotel operations. This includes overseeing housekeeping staff, ensuring guest rooms and public spaces meet hotel standards, and coordinating with other departments such as Front Desk, Engineering, and Food & Beverage. The manager begins each day by assigning cleaning duties, checking supply inventory, and prioritizing rooms based on occupancy and special requests. Throughout the day, they conduct quality inspections, address guest requests, and ensure lost and found items are properly logged. At the end of the shift, the Daily Housekeeping Report is submitted to the General Manager, and any outstanding maintenance or guest service needs are communicated to the evening team. Beyond daily operations, the Housekeeping Manager is responsible for staff training, performance reviews, and inventory control. They implement a deep cleaning rotation schedule, conduct monthly hotel walkthroughs, and oversee sustainability initiatives such as reducing water consumption and using eco-friendly cleaning products. Additionally, they work closely with the Engineering Department to ensure all guestroom maintenance issues are addressed promptly through Guestware, and they coordinate with the Food & Beverage team to maintain cleanliness in banquet spaces. Emergency preparedness is another key responsibility, requiring the manager to train staff on fire evacuation, medical emergencies, and security protocols to ensure the safety of guests and employees. To maintain the highest standards, the Housekeeping Manager is expected to meet key performance indicators (KPIs), including room inspection scores above 90%, a guest satisfaction rating of 85% or higher, and efficient room turnover times. They also monitor staff attendance and efficiency, ensuring all assigned rooms are completed per shift. Their leadership directly impacts the hotel's guest experience, operational efficiency, and reputation for excellence. By fostering a culture of high standards and continuous improvement, the Housekeeping Manager plays an integral role in ensuring that guests enjoy a clean, comfortable, and welcoming stay at Kellogg Conference Hotel. Qualifications: 4 years of support services, military, housekeeping, and/or facilities maintenance experience. 1 or more years of supervisory/management experience. Strong work ethic, intense drive, and initiative for quality and customer service. Excellent written and oral communication skills. Excellent problem-solving skills both one-on-one and in group situations. Ability to utilize a participative approach to managing staff. Understanding of budgeting processes and awareness of profit and loss concepts. Excellent administrative and organizational skills and an ability to prioritize. Ability to function appropriately under stressful conditions. CRCST or any other applicable sterile processing certification is preferred. Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet. Associate’s degree is preferred. Apply to Flik today! Flik is a member of Compass Group USA. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Flik maintains a drug-free workplace. Associates at Flik Hospitality are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. Req ID: 1405844 Flik Hospitality Group #J-18808-Ljbffr Compass Group North America

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